Frequently Asked Questions at 188Jili Casino
About the Games:
How many days can I check my transaction record?
You may view your transaction record for up to 30 days.
Where can I check the game rules and how to play?
You can view the rules in the respective game window. Users are allowed to check the rules of the game there.
How do I know the history of game results?
The display method may vary depending on the gaming company, but you can check the history from the “Members” section in the home menu by clicking on “Betting Record” to view the history of game results.
What should you do when the internet is disconnected during a game?
If you are disconnected during, before, or after the game, the game history will be checked first. If the game is interrupted prematurely, it will resume on your next login. If you encounter any problems, please contact us as soon as possible.
Can I play games on my mobile?
Yes, you can play slots online using a smartphone. You can enjoy our online casino games via your internet browser or download our app, available for both Android and iOS devices.
Bank Related:
Register your card?
You can register up to 2 cards under your account, and only one bank account is allowed per user account. You cannot share a bank card between multiple users. If you need to delete or modify your bank information, please contact us.
Notice:
a. Please enter the correct bank information, such as the bank name, account number, and payee name. You cannot modify it after submission.
b. The bank account information is used for withdrawing money; you don’t need to provide it when registering. However, you must register your bank account before withdrawing funds.
Security:
Is the site safe?
After logging in, all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology. Our systems and applications are tested several times per year by third-party security experts. Additionally, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
Is my account safe?
Our company uses two different passwords for login and withdrawal. You can also use Google Authenticator for an extra layer of security. After logging in, all information sent to and from the site is encrypted using 128-bit SSL technology.
Fund security?
Our company cooperates with many international financial security institutions and has developed industry-leading fund transaction security protection encryption technology. This ensures the safety of users during recharge and withdrawal, with stable and fast performance.
✅ You must enter your fund password for every withdrawal.
✅ You cannot modify the details after registering your bank account.
✅ You won’t be able to see the bank details after registering your bank account.
Responsible Gaming:
✅ We care about our players and want to ensure that any time spent with us remains fun. Betting should always be within your means and not negatively impact you financially or socially.
✅ As an award-winning Responsible Operator, we provide the expertise to guide, advise, and help you play safely.